Terms-and-Conditions
Last update of these terms-and-conditions: January 1, 2023
TOURS TERMS AND CONDITIONS
VILLAS TERMS AND CONDITIONS
Last Updated: February 25, 2023Thank
you for using Vip Access Vallarta!
“legal clauses” or “conditions of use in (the) company named Vip Access Vallarta”. You are subject to the terms and conditions governing the use or redemption of the certificate, including details of its validity, restrictions, limitations, and any other relevant aspects that the parties involved must accept and comply with in order to make proper use of the certificate.
Here are the **terms and conditions** of Vip Access Vallarta in Mexico for travel certificates¹:
1.10 The Vip Access Vallarta Online Travel Agency site is a benefit created, which grants, exclusively to its Customers (Cardholders), Business Partners, (Cardholders) Holders or Additional Holders of any of the American Express, Visa or Master Card and their affiliates in Mexico, whether or not enrolled in the Compensation Program, or any product that Vip Access Vallarta issues in the future, the possibility of settling travel services through the Page vipaccessvallarta.com
1.20 By the fact that the Cardholder requests the purchase of a travel service through the Vip Access Vallarta + VIPServices vipaccessvallarta.com Page (“VAV”, “we”, or “us”) he automatically accepts the Terms and Conditions set forth herein.
1.30 By the fact that the Client (Cardholder) requests the purchase of a travel service through the Vip Access Vallarta + VIPServices (“VAV”, “we”, or “us”) vipaccessvallarta.com Page, paying the same in full or in part, he/she automatically accepts the Terms and Conditions of the Program (Program Benefits).
1.40 The VIP Access Vallarta + VIPServices (“VAV”, “we”, or “us”) Travel Agency website offers Cardholders to generate self-service bookings 24 hours a day, 365 days a year.
2.0Services
2.10 Cardholders and Additional Cardholders of any of the American Express, Visa and Master Cards may book the following travel services: single flights, round flights, multi-destination flights, yacht experiences, hotel or villa accommodations, car rentals and tours/activities, access, open bar through the VIP Access Vallarta + VIPServices Page (“VAV”, “we”, or “us”)Online Travel Agency
2.20 Vip Access Vallarta + VIPServices (“ VAV ”, “ nosotros ”, o “ nos ”) Agencia de Viajes Online solo puede ofrecer la reservación de los servicios de viaje mostrados en la Página. Estos servicios de viaje están sujetos a la disponibilidad y Términos y Condiciones establecidos por los prestadores de servicios turísticos que correspondan.
2.30 Vip Access Vallarta + VIPServices (“ VAV ”, “ nosotros ”, o “ nos ” Viajes Online solo puede actuar ante las peticiones de los Tarjetahabientes por reservaciones generadas a través de vipaccessvallarta.com
2.50 Los servicios de prepago ofrecidos a través de la Página son de compra inmediata, por lo que no podrán ser reservados o bloqueados y liquidados posteriormente. Todas las tarifas están sujetas a disponibilidad y cambios previo aviso al momento de realizar la compra.
2.60 Los precios publicados en la Vip Access Vallarta están expresados en Moneda Nacional (MXN) a menos de que se indique lo contrario.
2.70 Vip Access Vallarta busca ser la mejor opción para ofrecer tarifas y precios, estos pueden estar sujetos a movimientos en el mercado de oferta y demanda. Se le ofrece al Tarjetahabiente la libertad de seleccionar entre precios, promociones y beneficios.
3.0 De las Formas de Pago
3.10 Los servicios de viaje de prepago reservados en la Vip Access Vallarta podrán ser liquidados (i) en una sola exhibición con cualquier Tarjeta Visa, Master Card o American Express, (ii) en Mensualidades sin Intereses con cualquier Tarjeta en servicios y montos elegibles, (iii) de forma total con Puntos Bonificacion o parcial
3.20 Los servicios de prepago ofrecidos a través del Sitio son de compra inmediata, por lo que no podrán ser reservados o bloqueados y liquidados posteriormente. Todas las tarifas están sujetas a disponibilidad y
Espero que esto sea útil
El cliente podrá realizar pagos con tarjeta de crédito a través de Mercado Pago, donde su compra estará protegida. Para más información sobre la protección de compras, consulte la página web de Mercado Pago 4.20
https://www.mercadopago.com.ar/ayuda/Compra-protegida
3.30 Cuando se haya seleccionado “Pagar en el destino” o bien, que implique pago directo en el destino, no podrá ser pagada dicha reservación con Beneficio Compensacion Viaje o Meses sin Intereses.2.40 Vip Access Vallarta + VIPServices (“ VAV ”, “ nosotros ”, o “ nos ”) Agencia de Viajes Online solo puede ofrecer la reservación de los servicios de viaje mostrados en el Sitio. Estos servicios de viaje están sujetos a la disponibilidad y Términos y Condiciones establecidos por los prestadores de servicios turísticos que correspondan.
El Beneficio Bonificación Viaje estará disponible 24 horas después de la fecha de establecida en el Certificado. Válido solo para los Tarjetahabientes Titulares, la fecha de aniversario la podrán consultar comunicándose a Vip Access Vallarta + VIPServices (“ VAV ”, “ nosotros ”, o “ nos ”) Agencia de Viajes Online vía chat +52 3223732134 o bien al 3221718551 veace 3.20
Vip Access Vallarta Agencia de Viajes Online solo puede actuar ante las peticiones de los Clientes por reservaciones generadas a través de vipaccessvallarta.com Vip Access Vallarta + VIPServices (“ VAV ”, “ nosotros ”, o “ nos ”) vease Transitorios de Transportacion
Las reservaciones realizadas dentro de los programas SEÑOR VIP + FOUR SEASONS, pueden tener políticas de cancelación, depósito y/o pago específicas. Los Clientes reconocen y aceptan que al confirmar su reservación han leído y aceptado estas. Las políticas de cancelación, depósito o pago se encuentran disponibles al elegir la categoría de Servicio que el Cliente desea reservar. Las reservaciones realizadas dentro de los programas SEÑOR VIP + FOUR SEASONS, que se hayan seleccionado “Pagar ahora” podrán ser pagadas con Puntos del Programa Beneficio Compensación, Beneficio Bonificación Viaje o Meses sin Intereses. Cuando se haya seleccionado “Pagar en el hotel” o bien, que implique pago directo en el destino, no podrá ser pagada dicha reservación con Puntos, Beneficio Bonificación Viaje o Meses sin Intereses.
3.40 Intercambio de Puntos
3.50 El Beneficio Bonificación Viaje únicamente será válido para compras nuevas realizadas a través de vipaccessvallarta.com Vip Access Vallarta + VIPServices (“ VAV ”, “ nosotros ”, o “ nos ”) siempre que se cumpla con el monto mínimo aplicable a cada uno de los Beneficios.
3.60 El beneficio no es acumulable, reembolsable, transferible ni intercambiable por dinero en efectivo, ya sea total o parcialmente, y su importe solo podrá ser usado en su totalidad en una única ocasión. No podrá utilizarse nuevamente, incluso si el Titular de La Tarjeta decide cancelar por parte de su emisor Bancario o modificar la reservación. En caso de cancelar la reservación, no se reembolsará el monto correspondiente en la Tarjeta utilizada para la Bonificación de acuerdo con los Políticas de cambios y cancelaciones del prestador del servicio adquirido. No se reinstalará o proporcionará nuevamente el Beneficio Bonificación Viaje en la Cuenta.
3.70 Los beneficios no pueden ser canjeados por efectivo y no se pueden combinar con otras ofertas o promociones a menos que se indique. Se recomienda reservar con anticipación servicios como experiencias en yates, transportacion privada, paquetes para despedidas de soltera, Beach Clubs, cenas o amenidades en las que aplique el crédito otorgado. Restricciones en los beneficios varían en cada propiedad de SEÑOR/HOSPEDAJE como Four Seasson Punta Mita
Vip Access Vallarta + VIPServices (“ VAV ”, “ nosotros ”)
4.0 MENSUALIDADES SIN INTERESES
4.10 El cliente podrá realizar pagos a plazos sin intereses con tarjetas de crédito Visa, Mastercard y American Express a través de Mercado Pago. La vigencia de esta cláusula es del 1 de enero al 31 de diciembre de 2024.
Para más información sobre cómo ofrecer pagos a plazos sin intereses con Mercado Pago, consulte la página web de Mercado Pago 12.
4.20 Es importante tener en cuenta que el cliente debe cumplir con los términos y condiciones de Mercado Pago para poder realizar pagos a plazos sin intereses. Además, el cliente debe asegurarse de que su tarjeta de crédito o banco sea compatible con Mercado Pago.
4.30 El cliente podrá realizar pagos con tarjeta de crédito a través de Mercado Pago, donde su compra estará protegida. Para más información sobre la protección de compras, consulte la página web de Mercado Pago.
https://www.mercadopago.com.ar/ayuda/Compra-protegida
Si tiene alguna pregunta o inquietud, no dude en ponerse en contacto con nosotros.
¡Gracias por elegir nuestros servicios turísticos! 🌴🌊🌞
5.0 INTERMEDIACION
5.10 Los Tarjetahabientes reconocen y aceptan que Vip Access Vallarta + VIPServices (“ VAV ”, “ nosotros ”) Viajes Online actúa única y exclusivamente en su carácter de Agencia de Viajes Comisionista entre los Tarjetahabientes y los prestadores de servicios turísticos tales como líneas aéreas, hoteles y arrendadoras de autos, Experiencias en Yate, Tours, Transportadoras son consolidados por operadores en Mexico con los que Vip Access Vallarta contrate los servicios solicitados por los Tarjetahabientes.
Los servicios antes mencionados serán proporcionados por prestadores de servicios turísticos independientes que no actúan por o en representación de Vip Access Vallarta + VIPServices (“ VAV ”, “ nosotros ”), por lo que en este acto las partes reconocen y aceptan que Vip Access Vallarta Viajes Online no tendrá responsabilidad ni obligación alguna en caso de que dichos prestadores de servicios turísticos incumplan total o parcialmente con sus obligaciones contractuales o bien en caso de que los Tarjetahabientes expresen inconformidad de los que de forma enunciativa más no limitativa se mencionan instalaciones, servicio, ubicación, costos adicionales, por lo que en caso de reclamaciones derivadas de dichos supuestos los Tarjetahabientes las tendrán que hacer directamente ante los prestadores de servicios turísticos. No obstante, en caso de que los Tarjetahabientes le notifiquen a Vip Access Vallarta Viajes Online alguna controversia o conflicto con los prestadores de servicios turísticos en relación con los servicios proporcionados, Vip Access Vallarta Viajes Online realizará las gestiones razonables ante dichos prestadores de servicios con la finalidad de presentar a los Tarjetahabientes alternativas de solución a dichas controversias o conflictos de acuerdo a los Términos y Condiciones de cada prestador de servicios.
Los proveedores de servicios turísticos son responsables frente a los Tarjetahabientes de los servicios de transportación aérea, hospedaje, renta de autos, tours, yates , transporte o actividades que proporcionen.
5.20 Clients (Cardholders) acknowledge and accept that in their capacity as intermediary, hotel lodging reservations made through Vip Access Vallarta, will not be eligible for the benefits offered by any guest and/or frequent driver program since such benefits and programs are only eligible for reservations generated directly with the hotel and/or lessor and not through intermediaries.
5.30 In its capacity as a Commission Travel Agency, Vip Access Vallarta Online Travel Agency is not responsible for the veracity of the photographs/images published on the Site, since they are only representative and do not guarantee that upon arrival at the property, everything will be exactly the same as they are appreciated and described since they are provided by the direct providers of the service.
5.40 The Cardholder will have access to the Supplier’s Change and Cancellation Policies, Privacy Notice, Terms and Conditions of Vip Access Vallarta Online Travel Agency at the time of making the purchase, so he/she must read, consult and accept them prior to the confirmation of the purchase.
5.50 Cardholders acknowledge and accept the Terms and Conditions stipulated in each and every one of the advertisements and/or promotions offered by any travel service to be booked through the Site, so they must make sure they receive them or otherwise request them by contacting Vip Access Vallarta Online Travel Agency. No employee of Vip Access Vallarta Online Travel Agency has the right to modify them.
5.60 Likewise, the Cardholder acknowledges and accepts that the policies for changes and cancellations of reservations made through the vipaccessvallarta.com Site may be in another language, so in the event that the Cardholders request and accept such reservations, it means that they agree to them and are valid at all times.
5.70 Vip Access Vallarta Online Travel Agency will handle all cancellation and refund requests requested by Cardholders. Based on the processes and deadlines established by the service providers, refunds of charges on the Cards could take an average of 45 business days to be reflected in the account and up to 14 months. Therefore, the Cardholder accepts that if necessary, as long as the refund is not reflected in his/her Account, he/she must cover and pay the cost of the cancelled reservation. In the case of reservation cancellations, the corresponding amount will be refunded to the Card used for the purchase in accordance with the Changes and Cancellations Policies of the provider of the purchased service. The reservation was paid for in whole or in part with Points, Benefit, Bonus, Travel, none of these will be reinstated or provided back to the Account.
5.80 La prestación de los servicios de transporte aéreo está sujeta a lo establecido en la normatividad general aplicable, así como a los Términos y Condiciones particulares de cada una de las aerolíneas que prestan el servicio. American Express actúa únicamente como intermediario en la contratación de dichos servicios aéreos, por lo que no asume ninguna responsabilidad respecto de la oportunidad y calidad en la prestación de los mismos, lo cual es responsabilidad exclusiva de la aerolínea contratada. Consulta los Términos y Condiciones específicos de cada aerolínea en la página de internet de cada una de ellas.
5.90 The itineraries are subject to changes determined by the service providers, so Vip Access Vallarta Online Travel Agency does not assume any responsibility derived from them or from the services provided, which are mentioned but not limited to: itinerary changes, flight cancellations, schedule changes, delays, equipment changes, costs derived from changes or cancellations, additional charges, changes or cancellation of seats and excess baggage, over-sale or application of internal policies of the service provider.
6.0Vip Access Vallarta Online Travel Agency reserves the right to automatically accept on behalf of the Cardholder any schedule change notified by the airline either in the departure time or arrival time of any of its flights (outbound, return or stopovers) of up to 120 minutes. The new itinerary will be sent to the customer to the email address registered in the reservation in an automated manner. Vip Access Vallarta Online Travel Agency does not assume any responsibility derived from the incorrect registration by the passenger or customer of the email during the purchase process and therefore the client does not receive notifications of changes to their flight as provided above. It is the passenger’s and/or customer’s obligation to check the notifications about their flight and know the status of the flight 24 hours before the departure time directly on the website of the airline with which they will be traveling.
6.10 The carrier may increase or change fares or fare conditions without prior notice. The fare is not guaranteed until the ticket(s) have been issued. Tickets can be issued up to 4 hours after confirmation of purchase. In case of any update to the rate, Vip Access Vallarta Online Travel Agency will contact the Cardholder.
6.20 The Cardholder agrees that airline tickets may be subject to the restrictions established by each airline, including but not limited to the following:
Non-refundable
Non-transferable
No change of dates or routes
No change or correction of passengers
‘ names and/or surnames Not applicable with other airlines
6.30 In addition, the Cardholder agrees that any ground service may also be subject to the restrictions of the service providers, including but not limited to the following:
Non-refundable
Non-transferable
No change of dates
No change of names and/or surnames of passengers
Not applicable with other ground service providers
6.40 Cardholders acknowledge and accept that by using the travel services they request, Vip Access Vallarta Online Travel Agency shall not be liable for any losses, costs, expenses, injuries, accidents or damages to any of the travelers or to the property and/or belongings thereof resulting directly or indirectly from (i) acts or omissions of such service providers, including, but not limited to, delays or cancellations of services, suspension of operations, breakdowns in machinery and equipment or changes in fares, itineraries or schedules, and/or (ii) any other cause beyond the control of Vip Access Vallarta + VIPServices (“VAV”, “we”, or “us”)
6.50 Vip Access Vallarta + VIPServices (“VAV”, “we”, or “us”) offers its Clients (Cardholders) different options for tourist services based on the search criteria that the Cardholder enters on the Page. The foregoing does not imply or represent a recommendation or suggestion by Vip Access Vallarta + VIPServices (“VAV”, “we”, or “us”) to hire a particular travel service provider. In view of the above, the quality and timeliness in the provision of the contracted services is the sole responsibility of the corresponding provider and the responsibility for the selection of the service provider is exclusive to the Client (Cardholder).
6.60 Hotel lodging services must be booked in the name of the person who will carry out the registration, in the same way car rental reservations must be generated in the name of the main driver who will go to the rental company to pick up the car, these may or may not be the same as the Cardholder.
6. GENERAL PROVISIONS
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6.1 The Cardholder or Passenger is responsible for ensuring that the information recorded in the process of his/her purchase is true and correct. This includes, but is not limited to, passengers’ names, ages and genders.
6.2 Cada pasajero es responsable de asegurarse de contar o, en su caso, tramitar la documentación de identificación, así como migratoria, de salud y/o aduanal que resulte necesaria para realizar su viaje, incluyendo sin limitarse pasaportes, visas, permisos sanitarios, vacunas y cualquier otro requisito impuesto por las autoridades mexicanas, del país en tránsito o del país de destino. Cada pasajero es responsable de verificar las vigencias de toda la documentación necesaria para su viaje. Asimismo, tratándose de menores, esta responsabilidad le corresponde a sus padres o tutor(es). Vip Access Vallarta no asume frente a sus clientes, sean Tarjetahabientes o pasajeros, ninguna responsabilidad económica o no por cualquier eventualidad que sea resultado de la falta de los requisitos descritos en la presente sección.
6.3 El Tarjetahabiente o pasajero se compromete a realizar el registro para vuelos nacionales 2 horas antes de la salida del vuelo y para vuelos internacionales 3 horas antes de la salida del vuelo. El no presentarse al registro a la hora especificada podría causar la cancelación de su itinerario completo. Sugerimos reconfirmar directamente con la aerolínea 72 horas previas a la salida del vuelo el estatus de su itinerario.
6.4 Considerando la naturaleza de los servicios de alquiler de automóviles, limusinas, Transfers así como las diferentes regulaciones que pueden ser aplicables en los diferentes países en donde dichos servicios pueden ser prestados, es responsabilidad del Tarjetahabiente cerciorarse de cumplir con los requisitos aplicables al servicio que busca contratar antes de confirmar cualquier cargo a su tarjeta. De estos requisitos de los que en forma enunciativa pero no limitativa se mencionan: licencia internacional de conducir, identificación oficial, tarjeta de crédito a nombre del conductor principal con los fondos suficientes para que la arrendadora haga el bloqueo en garantía. Todos los documentos deben ser oficiales, originales, vigentes y legibles. En caso de que el Tarjetahabiente no satisfaga uno o más de los requisitos aplicables al alquiler contratado, Vip Access Vallarta no tendrá responsabilidad ni obligación de reembolso alguno frente a dicho Tarjetahabiente.
6.5 Es obligación del Cliente (Tarjetahabiente), conocer las regulaciones aplicables en los diferentes países con respecto a las edades mínimas legales para que un operador de servicios turísticos pueda ofrecer los mismos.
6.6 Los Tarjetahabientes aceptan y reconocen que Vip Access Vallarta podrá recibir una comisión de los prestadores de servicios turísticos por las compras de viaje realizadas de conformidad con lo establecido en los presentes Términos y Condiciones siendo esto información confidencial. Vip Access Vallarta se reserva el derecho de compartir dicha información con el Tarjetahabiente.
6.7 Vip Access Vallarta se reserva el derecho de modificar en cualquier momento los presentes Términos y Condiciones mediante aviso dado a los Tarjetahabientes. Asimismo, Vip Access Vallarta se reserva el derecho de terminar el Programa Compensación en cualquier momento, previo aviso con 30 (treinta) días naturales de anticipación a los Tarjetahabientes.
6.8 Las partes convienen que Vip Access Vallarta podrá utilizar los medios electrónicos que considere adecuados para la prestación de sus servicios, en cuyo caso, el Tarjetahabiente reconoce y acepta que los medios electrónicos que se utilicen como medios de identificación del Tarjetahabiente, o como constancias de las instrucciones recibidas o los servicios prestados, producirán los mismos efectos que las leyes otorgan a los documentos con firma autógrafa, y en consecuencia, tendrán el mismo valor probatorio.
6.9 El cumplimiento de cualquier obligación fiscal, ya sea de carácter federal, local o municipal, que se derive de la compra y/o liquidación de los servicios de viaje mencionados será responsabilidad exclusiva del Tarjetahabiente.
6.10 El Tarjetahabiente acuerda en relevar a Vip Access Vallarta, su compañía controladora, filiales y/o subsidiarias respecto a cualquier responsabilidad derivada de la aplicación de los Términos y Condiciones del Programa.
6.11 Para todo lo relativo a la interpretación y cumplimiento de los Términos y Condiciones aquí estipulados, se estará a lo dispuesto por las leyes de la República de los Estados Unidos Mexicanos, y a la jurisdicción y competencia de los tribunales competentes de la Ciudad de México.
6.12 La Administración de Seguridad de Transporte de los Estados Unidos (Transport Security Administration-“TSA”) requiere a las aerolíneas y agencias de viajes recopilar la información del nombre completo, fecha de nacimiento y género de los pasajeros para las reservaciones de boletos aéreos. La TSA podrá compartir esta información con terceros bajo su sistema de notificación de registros. Para mayor información sobre las políticas de la TSA, visite www.tsa.gov.
6.13 Siendo Vip Access Vallarta + VIPServices (“ VAV ”, “ nosotros ”) con operación Nacional, requiere cumplir con las regulaciones y requerimientos impuestos por México y por los estados donde opera, por lo que en caso de requerirse información adicional para cumplir con estas regulaciones y en caso de que no se provea por parte del cliente dicha información o bien si en su defecto no se logra obtener toda la información necesaria, las reservaciones podrán ser canceladas.
Yacht terms and conditions
I. PRIVACY NOTICE. This Agreement and the information contained therein is provided under strict confidentiality, for the sole purpose of providing a Quality Boat Rental Service, and will not be delivered or shared to any organization, company, institution or third party without the written consent of the (the clients).
II. CANCELLATIONS. Reservations Confirmed Less than 15 days:
a. Cancellations up to 72 hours before Charting Penalty Charge Applies; Cancellations between 72 and 24 hours prior to the Chart apply a Penalty of 50% of the Total Chart Cost (CTC) and Cancellations 24 hours before the Chart or “No Show” apply 100% of the CTC and there will be no Refund, a unless the circumstances that give rise to the Cancellation are Extraordinary or Force Majeure, which are determined under the Vip Access Vallarta Criteria based on the general rule of Companies in the Nautical Tourism Branch.
b. Reservations Confirmed More than 15 days and up to 12 months Before: Cancellations up to 20 calendar days before the Chart will apply a CTC Penalty Percentage that will be 20% for Fishing Boats and Yachts, Sailboats and Catamarans, 15% for Yachts Cruise Type and 10% for Sports and Luxury Yachts for Administrative Expenses and Availability Blocking. Cancellations less than 20 days prior to the Chart apply the Policies in Subsection (a)
c. Holidays and High Season Dates: There will be no refunds for cancellations during Long Weekends, Holidays, Holy Week and Easter, and between December 22 and January 7.
III. CRUISING SPEED. Boat Charters will be operated according to the cruising speed stipulated in the brochure or descriptive sheet of the boat; These may vary according to the Design, Length, Type of Boat or Chosen Aquatic Activity. Therefore, Trips in which the client demands a higher cruising speed may apply additional charges according to the cost of fuel consumption and/or time that are not covered in the base Charter agreements.
IV. LATE DEPARTURES. The boat rental time begins at the contracted time, whether or not the passengers are still on board. If there is a late departure due to a delay of any passenger, the trip will be completed according to the remaining hours of the Chart.
V. PAYMENT. The cost of the Charter must be paid in full before departure, otherwise the trip will be canceled and the deposit is not refunded. Full payment for your service purchased for specific high season dates or with the agenda of a trip on High Season Dates: Holy Week and Easter, and between December 5 and January 7.
VI. CLIMATE AND WEATHER STATE. It rains in Puerto Vallarta. Some rain is possible, but manageable. Rain is NOT a reason for cancellation in Puerto Vallarta. We will monitor the weather as we get closer to your scheduled departure and update you. Your captain will decide if conditions are safe to go out. We ONLY issue refunds if the Harbor Master feels it is NOT safe to leave!
VII. REFUNDS AND AGENDA. The Captain has the final decision to determine if the Charter should be rescheduled or canceled due to any of the aforementioned conditions and, if applicable, a full or partial refund will be made according to each circumstance. There will be no refund due to motion sickness occurring at any time during the trip; once the Vessel returns to Port, any subsequent departure on the same day is considered an independent Charter and service.
VIII. RESPONSIBILITY ON BOARD. Clients will be responsible for damage to the vessel or loss of equipment in case of negligence and, as applicable, an open credit card Voucher or payment of a security deposit (refundable) will be left at the signing of this contract. Vip Access Vallarta is responsible for the safety and security of its passengers and offers Comprehensive Passenger Liability Insurance for each of its Charters. Passengers must strictly follow the directions and instructions of the Captain and his Staff in order to participate in the safe development of the trip.
IX. RESPONSIBILITY OF MINORS. Minors on board are supervised by the crew most of the time; However, strict supervision on board, at sea and on land will be the responsibility of their parents; Therefore, Vip Access Vallarta disclaims any responsibility related to their neglect.
X. OVERHOURS. Additional hours may be requested with the Captain during the trip and even before the vessel is on its way back or arriving at the Port. In order to provide the client with excellent service in each Charter, we highly recommend informing us before setting sail if they wish to extend the stay time of their trip. The cost of each additional hour will depend on each vessel and the purpose of extending the time.
XI. ALCOHOL AND BEHAVIOR. The Captain will have the authority to cease the trip if the passengers are carrying out activities that put the integrity of the vessel and/or its occupants at risk due to inappropriate, incoherent or contrary behavior to the service for which they were contracted and there will be no refund for said Chat. Being able to report to the corresponding authorities in the case of illegal activities.
XII. DRUGS AND WEAPONS. It is the policy of Vip Access Vallarta to prohibit the carrying and/or use of drugs and/or weapons on board any of the vessels. If any passenger is caught carrying and/or using any type of drug and/or weapon during the trip, the captain will immediately return to the Port at the Client’s expense and the Corresponding Authorities will be notified.
XIII. PETS. Pets are not accepted on board most of our vessels. Please consult with your agent or concierge before making any reservations.
XIV. CABINS. Both bathrooms and cabins are NON-SMOKING. During the trip, its use for illegal activities is prohibited, such as: Use of drugs and/or weapons, sex with minors, inappropriate manners not specified within the contract that, in general, may totally or partially damage the reputation of Vip Access Vallarta or the current state of the boat: Furniture, ítems, Decorative, upholstery, electronic items, carpets or boat props. The cost of repairing damages will be the responsibility of the client.
XV. PRICES. The prices of some boats may vary with specific dates of high season or with the agenda of a trip, such as: Christmas Eve (December 24), December 25, New Year’s Eve, January 1, or a special evening event at sea that occurs at 9pm or later.
XVI. TIPS CLAUSE. The Client, through this contract, agrees to collect a tip that ranges between 15% and 20% of the total value of their rent. This tip is in recognition of the high-quality, professional service that will be provided to you throughout your stay on board. This clause is intended to ensure that our staff are appropriately rewarded for their dedication and effort in providing exceptional service. We thank you in advance for your generosity and understanding.
XVII. FISHING TRIPS. Departure times during the rainy season (May to October) are subject to visibility at sea in the early morning, sunrise time, distance to the boarding meeting point and the type of charter requested. (4, 6, 8 hrs). This is due to the high risk that some of the boats will suffer damage from colliding with non-visible floating objects, which are dragged downstream towards the sea during constant or heavy rains, and which are the cause of many of the absences. arrival of ships, delays or re-scheduling of trip departures. Clients, travel agents, as well as Concierge, must keep in mind that communication between us is essential in the early hours of the day, otherwise the client must be provided with a contact telephone number of one of the members of our team. operational personnel in charge of boarding and dispatching the trip or vice versa. A reservation agent will inform you of the best departure time for your trip in each case.
XVIII. MECHANICAL FAILURES. We reserve the right to change the yacht you booked if it is not available for the date and time you booked. If that case occurs, then we will make sure to board a yacht very similar to the one you booked, OR place you and your guests on a LARGER vessel that has similar amenities to the original booked yacht.
In any case, you will be notified at least 24 hours before your planned departure. Changing vessels is NOT a reason for cancellation. Once booked and approved, all payments are final and non-refundable.
XIX. RESPONSIBILITY FOR MINORS
1.Supervision of Minors Onboard: The designated crew is responsible for continuous supervision of minors for most of the trip. However, it is required that parents take responsibility for the strict supervision of their children both onboard the yacht and during any activities at sea or onshore.
2.Waiver of Liability: Therefore, Vip Access Vallarta absolves itself from any responsibility arising from situations related to the neglect or inadequate supervision of minors by parents or legal guardians. This includes, but is not limited to, accidents, injuries, or losses that might occur due to a lack of proper supervision by responsible adults.
3.Compliance Obligation: Parents or legal guardians are strongly urged to remain vigilant and actively supervise their children at all times to ensure their safety and well-being during the onboard experience. It’s essential for minors under their care to be aware of safety rules and behavioral guidelines established by the crew and adhere to them at all times.
XX. FORCE MAJEURE
1. **Assessment of Situations:** In the event of fortuitous events or situations of force majeure, Vip Access Vallarta will conduct a thorough assessment of the situation and take appropriate measures to safeguard the company’s interests.
2. **Declaration of Health Emergency:** In case of a health emergency declared due to force majeure reasons, the company will activate the collective suspension of labor relations and temporarily interrupt services and client support.
3. **Temporary Suspension of Contracts:** All contracts executed within the last six months will be temporarily suspended in accordance with directives from the federal authorities of the Jalisco government. All clients who have made payments will be provided with a certificate with an open date valid for one year, encompassing the total amount of deposits made for each contract.
4. **Ongoing Monitoring and Assessment:** We will closely monitor developments and guidelines provided by the federal authorities of the state of Jalisco. This information will allow us to reassess the possibility of resuming operations and rescheduling service dates in line with the new governmental provisions.
This clause is established to ensure proper and transparent management in cases of force majeure, providing our clients with the necessary assurance and certainty in unforeseen circumstances that may affect the execution of contracted services
XXI. ADDITIONAL PROVISIONS
1. **Policy Amendments: ** Vip Access Vallarta reserves the right to modify this policy at any time. The provisions outlined in this statement are not intended to create, nor do they generate, any other contractual or legal rights for any of the involved parties.
2. **Clarifications and Inquiries: ** For additional information or to clarify any doubts regarding our policies, please feel free to contact us. We will be delighted to provide you with the necessary guidance
TERMINOS Y POLITICAS DEL TRANSPORTE
I- AVISO DE PRIVACIDAD. Este Contrato y la información contenida en él es provista bajo estricta confidencialidad, para el único propósito de proveer un Servicio de transportacion privada con chofer de Calidad, y no será entregada, compartida a ninguna organización, empresa, institución o tercero sin el consentimiento por escrito del(los) CLIENTE(S).
II. CANCELACIONES
- Reservaciones Confirmadas con Menos de 15 días: Las Cancelaciones hasta 72 hrs de se reserva Aplica Cargo de Penalización; las Cancelaciones entre las 72 y 24 hrs previas a la reservacion aplican una Penalización del 50% del Costo Total del Charteo (CTC) y las Cancelaciones 24 hrs antes del Charteo o “No Show” aplican el 100% del CTC y no habrá Reembolso, a menos que las circunstancias que dan origen a la Cancelación sean Extraordinarias o de Fuerza Mayor, mismas que se determinan bajo el Criterio de Vip Access Vallarta basados en la norma general de las Empresas del Ramo Turisticas.
- Reservaciones Confirmadas con Más de 15 días y hasta 12 meses Antes: Las Cancelaciones hasta 20 días naturales antes de su reserva aplicarán un Porcentaje de Penalización del CTC que será del 20% en la unidad ya reservada por Concepto de Gastos Administrativos y Bloqueo de Disponibilidad. Las Cancelaciones con menos de 15 días previo a la reservacion aplican las Políticas del Inciso (1)
- Días Festivos y Fechas de Temporada Alta: No habrá reembolsos para cancelaciones durante Puentes, Días Festivos, Semana Santa y Pascua, y, entre el 22 de diciembre y el 7 de enero.
Este convenio contiene el entendimiento por ambas partes y suple cualquier otros acuerdo que se haya realizado en forma verbal o por escrito, no podrá ser modificado sino es por escrito con consentimiento de ambas partes.
III. FALLAS MECÁNICAS
Nos reservamos el derecho de cambiar el vehiculo reservado si no estuviera disponible para la fecha y hora que reservó. Si ese caso ocurre, entonces nos aseguraremos de abordar un vehiculo muy similar al que usted reservó, O lo ubicará a usted y a sus invitados en una unidad MAYOR que tenga comodidades similares al vehiculo reservado original.
En cualquier caso, se le notificará al menos 24 horas antes de su salida planificada. El cambio de Unidad NO es motivo de cancelación. Una vez reservados y aprobados, todos los pagos son finales y no reembolsables.
IV. CASO FORTUITO O DE FUERZA MAYOR Vip Access Vallarta valorara la situación y tomara la mejor decisión para blindarse por caso fortuito o de fuerza mayor. La empresa se declarara en emergencia sanitaria, por causas de fuerza mayor y activaremos la suspensión colectiva de relaciones de trabajo y atención y servicios a clientes.
La empresa suspenderá provisionalmente los contratos efectuados en los últimos 6 meses hasta nuevo aviso de las instituciones Federales del gobierno de Jalisco. A todos nuestros clientes que hayan efectuado algún pago se les hará llegar un certificado con fecha abierta a un año con el total de los depósitos ya efectuados en cada contrato.
Estaremos monitoreando las escenas para evaluar la nueva reapertura de acuerdo a los comunicados de las instituciones Federales del estado de Jalisco para poder reanudar y reagendar su fecha.
V. OTROS. Vip Access Vallarta reserva el derecho de cambiar estos terminos y condiciones y política en cualquier momento. Esta declaración y las políticas manifiestas aquí no tienen la intención, y no crean, algún otro derecho contractual o legal para cualquiera de las partes. Si usted tiene alguna pregunta o duda respecto a nuestras políticas, por favor póngase en contacto con nosotros para mayores informes.
Personas extra después de 7 pasajeros tendrán que pagar un costo de $500.00 mx por persona extra
TERMINOS Y CONDICIONES DE DISCOTECAS
TERMINOS Y CONDICIONES DE LIMUSINAS
**TRANSPORTATION TERMS & POLICIES**
This agreement represents the understanding between the parties and supersedes any other oral or written agreements. It cannot be modified without the written consent of both parties.
We reserve the right to provide alternative services (transportation) in case of mechanical problems. If so, a similar van or luxury SUV with similar amenities will be provided.
**TRANSIENT**
COMPENSATION CLAUSE FOR LIMOUSINE SERVICE CANCELLATION DUE TO MECHANICAL PROBLEMS: In the event of unforeseen cancellation of the limousine service due to mechanical problems or situations beyond the control of the Vip Access Vallarta company, the client will be entitled to receive a travel certificate from the Compensation Benefit Program equivalent to the amount paid, discounting the value of any alternative service purchased. The remaining balance will be issued in the form of a travel certificate, which can be used in the future for a similar trip or comparable service. This measure is taken as a gesture of apology and goodwill for the unanticipated cancellation, offering compensation for the inconvenience caused.
The beneficiary of the Compensation Benefit Program agrees to respect the conditions of use and accepts the established limitations. In the event of a conflict between the terms of this contract and the conditions of the certificate, the provisions of the travel certificate shall prevail.
The Points of the Compensation Benefit Program will be received in your Vip Access Vallarta Customer Account the amount of the value of the Points of the Customer (Cardholders) as a credit in favor under the concept of “Travel Redemption Credit”. When the Compensation Benefit is used, the amount of the Compensation Benefit will vipaccessvallarta.com received as a credit in favor of the Client (Cardholders) under the concept of “Compensation Benefit”
Reservations made within the SEÑOR VIP + FOUR SEASONS programs may have specific cancellation, deposit and/or payment policies. Customers acknowledge and accept that by confirming their reservation they have read and accepted the reservations. Cancellation, deposit or payment policies are available when choosing the category of Villa or VIP service that the Client wishes to book. Reservations made within the SEÑOR VIP + FOUR SEASONS programs, which have been selected “Pay Now” may be paid with Points of the Compensation Benefit Program. When you have selected “Pay at the hotel, villa or lobby” or that involves direct payment at the destination, the reservation cannot be paid for with Points, Benefit or Interest-Free Months.
**ADDITIONAL PROVISIONS**
- Amendments to Policy: Vip Access Vallarta reserves the right to modify this policy. The provisions contained herein do not create any other contractual or legal rights for any of the parties involved.
- Clarifications and Inquiries: For more information or to clarify any questions about our policies, please do not hesitate to contact us at soporte@vipaccessvallarta.com We are here to offer the necessary guidance.
3.Vip Access Vallarta Online Travel Agency is a benefit created, developed and administered in Mexico by Vip Access Vallarta Online Travel Agency, which grants, exclusively to its Cardholders (Cardholders) Holders or Additional Holders of any of the Cards issued by the customer to Vip Access Vallarta Online Travel Agency the possibility of settling travel services through Page vipaccessvallarta.com. (the Page)
3.1 By requesting the purchase of a travel service through the vipaccessvallarta.com Site, the Cardholder automatically accepts the Terms and Conditions set forth herein.
3.2 By the fact that the Cardholder requests the purchase of a travel service through the vipaccessvallarta.com Site, paying for it in full or in part, he/she automatically accepts the Terms and Conditions of the Equivalent Compensation Benefit in National Currency for each charge.
For more information, please visit [vipaccessvallarta.com](vipaccessvallarta.com) or contact our customer service team at [vipaccessvallarta.com/contact-us](vipaccessvallarta.com/contact-us) or +52 3221718551 and +1 908 435621. For full terms and conditions, please visit [vipaccessvallarta.com/terms-and-conditions](vipaccessvallarta.com/terms-and-conditions).
Extra people after 7 passengers will have to pay a cost of $200.00 mx per extra person