terms-and-conditions

I. PRIVACY NOTICE. This Agreement and the information contained therein is provided under strict confidentiality, for the sole purpose of providing a Quality Boat Rental Service, and will not be delivered or shared to any organization, company, institution or third party without the written consent of the (the clients).

II. CANCELLATIONS. Reservations Confirmed Less than 15 days:
a. Cancellations up to 72 hours before Charting Penalty Charge Applies; Cancellations between 72 and 24 hours prior to the Chart apply a Penalty of 50% of the Total Chart Cost (CTC) and Cancellations 24 hours before the Chart or “No Show” apply 100% of the CTC and there will be no Refund, a unless the circumstances that give rise to the Cancellation are Extraordinary or Force Majeure, which are determined under the Vip Access Vallarta Criteria based on the general rule of Companies in the Nautical Tourism Branch.
b. Reservations Confirmed More than 15 days and up to 12 months Before: Cancellations up to 20 calendar days before the Chart will apply a CTC Penalty Percentage that will be 20% for Fishing Boats and Yachts, Sailboats and Catamarans, 15% for Yachts Cruise Type and 10% for Sports and Luxury Yachts for Administrative Expenses and Availability Blocking. Cancellations less than 20 days prior to the Chart apply the Policies in Subsection (a)
c. Holidays and High Season Dates: There will be no refunds for cancellations during Long Weekends, Holidays, Holy Week and Easter, and between December 22 and January 7.

III. CRUISING SPEED. Boat Charters will be operated according to the cruising speed stipulated in the brochure or descriptive sheet of the boat; These may vary according to the Design, Length, Type of Boat or Chosen Aquatic Activity. Therefore, Trips in which the client demands a higher cruising speed may apply additional charges according to the cost of fuel consumption and/or time that are not covered in the base Charter agreements.

IV. LATE DEPARTURES. The boat rental time begins at the contracted time, whether or not the passengers are still on board. If there is a late departure due to a delay of any passenger, the trip will be completed according to the remaining hours of the Chart.

V. PAYMENT. The cost of the Charter must be paid in full before departure, otherwise the trip will be canceled and the deposit is not refunded. Full payment for your service purchased for specific high season dates or with the agenda of a trip on High Season Dates: Holy Week and Easter, and between December 5 and January 7.

VI. CLIMATE AND WEATHER STATE. It rains in Puerto Vallarta. Some rain is possible, but manageable. Rain is NOT a reason for cancellation in Puerto Vallarta. We will monitor the weather as we get closer to your scheduled departure and update you. Your captain will decide if conditions are safe to go out. We ONLY issue refunds if the Harbor Master feels it is NOT safe to leave!

VII. REFUNDS AND AGENDA. The Captain has the final decision to determine if the Charter should be rescheduled or canceled due to any of the aforementioned conditions and, if applicable, a full or partial refund will be made according to each circumstance. There will be no refund due to motion sickness occurring at any time during the trip; once the Vessel returns to Port, any subsequent departure on the same day is considered an independent Charter and service.

VIII. RESPONSIBILITY ON BOARD. Clients will be responsible for damage to the vessel or loss of equipment in case of negligence and, as applicable, an open credit card Voucher or payment of a security deposit (refundable) will be left at the signing of this contract. Vip Access Vallarta is responsible for the safety and security of its passengers and offers Comprehensive Passenger Liability Insurance for each of its Charters. Passengers must strictly follow the directions and instructions of the Captain and his Staff in order to participate in the safe development of the trip.

IX. RESPONSIBILITY OF MINORS. Minors on board are supervised by the crew most of the time; However, strict supervision on board, at sea and on land will be the responsibility of their parents; Therefore, Vip Access Vallarta disclaims any responsibility related to their neglect.

X. OVERHOURS. Additional hours may be requested with the Captain during the trip and even before the vessel is on its way back or arriving at the Port. In order to provide the client with excellent service in each Charter, we highly recommend informing us before setting sail if they wish to extend the stay time of their trip. The cost of each additional hour will depend on each vessel and the purpose of extending the time.

XI. ALCOHOL AND BEHAVIOR. The Captain will have the authority to cease the trip if the passengers are carrying out activities that put the integrity of the vessel and/or its occupants at risk due to inappropriate, incoherent or contrary behavior to the service for which they were contracted and there will be no refund for said Chat. Being able to report to the corresponding authorities in the case of illegal activities.

XII. DRUGS AND WEAPONS. It is the policy of Vip Access Vallarta to prohibit the carrying and/or use of drugs and/or weapons on board any of the vessels. If any passenger is caught carrying and/or using any type of drug and/or weapon during the trip, the captain will immediately return to the Port at the Client’s expense and the Corresponding Authorities will be notified.

XIII. PETS. Pets are not accepted on board most of our vessels. Please consult with your agent or concierge before making any reservations.

XIV. CABINS. Both bathrooms and cabins are NON-SMOKING. During the trip, its use for illegal activities is prohibited, such as: Use of drugs and/or weapons, sex with minors, inappropriate manners not specified within the contract that, in general, may totally or partially damage the reputation of Vip Access Vallarta or the current state of the boat: Furniture, ítems, Decorative, upholstery, electronic items, carpets or boat props. The cost of repairing damages will be the responsibility of the client.

XV. PRICES. The prices of some boats may vary with specific dates of high season or with the agenda of a trip, such as: Christmas Eve (December 24), December 25, New Year’s Eve, January 1, or a special evening event at sea that occurs at 9pm or later.
XVI. TIPS CLAUSE. The Client, through this contract, agrees to collect a tip that ranges between 15% and 20% of the total value of their rent. This tip is in recognition of the high-quality, professional service that will be provided to you throughout your stay on board. This clause is intended to ensure that our staff are appropriately rewarded for their dedication and effort in providing exceptional service. We thank you in advance for your generosity and understanding.

XVII. FISHING TRIPS. Departure times during the rainy season (May to October) are subject to visibility at sea in the early morning, sunrise time, distance to the boarding meeting point and the type of charter requested. (4, 6, 8 hrs). This is due to the high risk that some of the boats will suffer damage from colliding with non-visible floating objects, which are dragged downstream towards the sea during constant or heavy rains, and which are the cause of many of the absences. arrival of ships, delays or re-scheduling of trip departures. Clients, travel agents, as well as Concierge, must keep in mind that communication between us is essential in the early hours of the day, otherwise the client must be provided with a contact telephone number of one of the members of our team. operational personnel in charge of boarding and dispatching the trip or vice versa. A reservation agent will inform you of the best departure time for your trip in each case.

XVIII. MECHANICAL FAILURES. We reserve the right to change the yacht you booked if it is not available for the date and time you booked. If that case occurs, then we will make sure to board a yacht very similar to the one you booked, OR place you and your guests on a LARGER vessel that has similar amenities to the original booked yacht.
In any case, you will be notified at least 24 hours before your planned departure. Changing vessels is NOT a reason for cancellation. Once booked and approved, all payments are final and non-refundable.

XIX. RESPONSIBILITY FOR MINORS
1.Supervision of Minors Onboard: The designated crew is responsible for continuous supervision of minors for most of the trip. However, it is required that parents take responsibility for the strict supervision of their children both onboard the yacht and during any activities at sea or onshore.
2.Waiver of Liability: Therefore, Vip Access Vallarta absolves itself from any responsibility arising from situations related to the neglect or inadequate supervision of minors by parents or legal guardians. This includes, but is not limited to, accidents, injuries, or losses that might occur due to a lack of proper supervision by responsible adults.
3.Compliance Obligation: Parents or legal guardians are strongly urged to remain vigilant and actively supervise their children at all times to ensure their safety and well-being during the onboard experience. It’s essential for minors under their care to be aware of safety rules and behavioral guidelines established by the crew and adhere to them at all times.

XX. FORCE MAJEURE
1. **Assessment of Situations:** In the event of fortuitous events or situations of force majeure, Vip Access Vallarta will conduct a thorough assessment of the situation and take appropriate measures to safeguard the company’s interests.
2. **Declaration of Health Emergency:** In case of a health emergency declared due to force majeure reasons, the company will activate the collective suspension of labor relations and temporarily interrupt services and client support.
3. **Temporary Suspension of Contracts:** All contracts executed within the last six months will be temporarily suspended in accordance with directives from the federal authorities of the Jalisco government. All clients who have made payments will be provided with a certificate with an open date valid for one year, encompassing the total amount of deposits made for each contract.
4. **Ongoing Monitoring and Assessment:** We will closely monitor developments and guidelines provided by the federal authorities of the state of Jalisco. This information will allow us to reassess the possibility of resuming operations and rescheduling service dates in line with the new governmental provisions.
This clause is established to ensure proper and transparent management in cases of force majeure, providing our clients with the necessary assurance and certainty in unforeseen circumstances that may affect the execution of contracted services

XXI. ADDITIONAL PROVISIONS
1. **Policy Amendments: ** Vip Access Vallarta reserves the right to modify this policy at any time. The provisions outlined in this statement are not intended to create, nor do they generate, any other contractual or legal rights for any of the involved parties.
2. **Clarifications and Inquiries: ** For additional information or to clarify any doubts regarding our policies, please feel free to contact us. We will be delighted to provide you with the necessary guidance